Sales Supervisor, Computing|
The Best Buy Sales Supervisors manage the daily functions of a department from customer experiences to employee interactions. Our Sales Supervisors are responsible for coaching and training the sales team to provide exceptional customer experiences and meet business results by achieving revenue, margin, and operational targets. The Sales Supervisor maintains a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development.
Our Sales Supervisor builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, they're responsible for partnering with cross-functional leadership teams to ensure department merchandising, inventory and Asset Protection standards are proactively met. They also work closely with the Assistant Store Manager and General Manager to provide feedback, strategize, and execute on the overall leadership processes within the store including employee interviews, scheduling, store maintenance, and performance management.
Provides on-going coaching, training and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service. Express, model and reinforce TRUST engagement model.
Serves team on the floor as key flick authority. Handles customer escalations and problem resolutions in person and on the phone. Ensures smooth and accurate customer processing.
Ensures understanding and execution of store business plan and/or performance improvement plan as built by Sales Manager by coaching desired behavioral change on the floor.
Partners with Sales Support team to ensure sales floor is merchandized properly.
Creates an environment where employees are inspired to provide customer solutions across the store and share ideas regarding new ways to do business, gain new customers, improve processes, and create a more efficient enterprise.
1 year of experience in leadership OR 1 year of Military leadership
Previous experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Associate degree or higher in business or related field
1+ years consumer electronics experience
Prior experience setting retail sales