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Registration Specialist PRN - ALL SHIFTS & WEEKENDS|
Registration Specialist, PRN
In your pivotal role as PRN Registration Specialist, you will be responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. You also will resolve issues related to registration, billing, insurance, and payment of accounts. In this PRN role, you will work AS NEEDED to cover vacations, sick days, and unexpected call-ins. Flexibility is a MUST! We are a 24/7/365 operation, so help is needed round the clock! PRN will pay $20/hr with no shift differentials and no benefits!
High School Diploma or GED
2 years of relevant
Qualifications & Requirements
- Performs all assigned area functions per departmental guidelines.
- Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
- Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
- Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
- Requests payment and provides payment plan information for patient account balances when necessary.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:CORE ACCOUNTABILITIES:
CUSTOMER SERVICE: A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
CRITICAL THINKING: The objective analysis and evaluation of an issue in order to form a judgment.
DATA ENTRY: The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
DOCUMENTATION: Ensures that all documentation is complete, accurate, thorough, and compliant.
SYSTEM KNOWLEDGE: Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
- Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
- Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
- Team Interaction: Provides guidance to entry level co-workers.
- Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES:
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
- Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY:
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY:
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Team offers guidance on registration, arrivals and discharge, as well as assists with training of new team members and assists with the ongoing, long-term improvement of employees' skills. Responsible for registration workflow. Develops and oversees processes and standards for the department. Leads resolution of patient and staff issues. Assists with escalated patient and staff issues.
Click here to learn how we are: Defining Personalized Care
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
- US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
- Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.
- Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
- The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
- American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
- Magnet Recognition Program: Received our third consecutive Magnet designations.
- National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
- Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Physical Requirements/Strengths needed & Physical Demands:
- Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects.
- Occasional: Sitting: Remaining in seated position
- Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
- Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
- Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
- Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
- Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
- Occasional: Bimanual Dexterity: Requiring the use of both hands.
- Frequent: Walking: Moving about on foot.
- Frequent: Push/Pull: Exerting force to move objects away from or toward.
- Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
- Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
- Occasional: Smell: Ability to detect and identify odors.
- Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
- Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
- Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
- Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
- Frequent: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
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