The Assistant Manager will partner with the Manager and Director to lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and elevate the store experience. S/he will be responsibility, in partnership with the Manager and/or Director to hire, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their roles. S/he is a Guest Experience Manager who creates a climate of unsurpassed customer service and client development by maximizing the performance of a group of enthusiastic and engaged Sales, Operations and Security employees. S/he assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values: Honor the Customer, Think Boldly, Lead with Passion, Do the Right Thing, and Be Brilliant Together.
Sales: Deepen the relationship with our customers to achieve sales plan and drive lifetime loyalty and spend. Assist to manage and motivate a group of store employees to consistently achieve or exceed monthly, quarterly and annual store sales plan. Develop and implement action plans and sales strategies to deliver results. Drive client development activities among assigned team members to include data capture and client outreach to sell to new and existing customers. Organize and lead morning huddles to inspire the team, communicate initiatives and drive business.
Service: Elevate in store experience consistently delivering memorable moments. Model and coach based on TEI (Voice of Customer Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Act as Guest Experience Manager on the sales floor, resolving escalated issues, making customer service decisions, modeling sales and service behaviors and coaching team on the Power of Blue selling ceremony. Supervise the team in utilizing hospitality to create unique experiences, ensuring customer experience expectations are being delivered at all times. Take action on TEI performance and client feedback to improve customer service.
Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Continuously train, coach, and provide qualitative feedback to employees according to Talent Action Plan. Use reward and recognition as well as performance management process to improve team engagement and performance. Prepare and conduct inspirational meetings to align individual behavior to organizational goals and initiatives. Network and recruit to build a talent pipeline and participate in the selection and interview process.
Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage a group of operations professional to ensure efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures.