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Job Title: CTS Account Mgr 1
Company Name: Wells Fargo
Location: Columbia, MD
Position Type: Full Time
Post Date: 11/19/2019
Expire Date: 12/23/2019
Job Categories: Advertising/Marketing/Public Relations, Banking, Customer Service and Call Center, Finance/Economics, Financial Services, Information Technology, Insurance, Legal, Military, Real Estate, Retail/Wholesale, Sales, Executive Management
Job Description
CTS Account Mgr 1
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargo Commercial Capital (WFCC) combines Wholesale’s secured lending businesses including Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company’s assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income.

This position is within Corporate Trust Services (CTS), a division of Commercial Capital.

We are currently seeking a highly motivated and dynamic individual to fill an Account Manager 1 position within the Alternative Commercial Transaction team of CMAS.  The core functions of this position will be focused on developing and maintaining strong internal and external customer relationships within the CRE CLO and legacy CRE CDO businesses while working collaboratively within a team structure to resolve operational issues, to ensure compliance with all contractual obligations, and to ensure compliance with all internal operational guidelines and procedures.   This Account Manager 1 position will also be involved in the other facets of the Alternative Commercial Transaction business as well, including the onboarding of new business, leading and participating in efficiency projects, and providing production oversight (as needed)  for the Non-core CMBS and CRE products.

Duties include:
This position will represent CTS and CLASS in developing and maintaining client relationships for CRE ACT portfolio.  It will be responsible for establishing controls to ensure that policies and processes are effectively implemented and executed, while understanding key business procedures and associated risks/controls for each client and respective deal. This position will also be responsible for building and maintaining client relationships, understanding the value of each client's business and how to best service their accounts. The individual filling this role will be expected to be able to anticipate and identify work problems, quickly and correctly, while demonstrating the ability to identify, develop and implement sound solutions. Must be able to provide leadership and guidance to less experienced team members and provide subject matter expertise as needed.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 4+ years of experience in one or a combination of the following: trust, financial services, or account management

Desired Qualifications

  • Account management and customer service experience
  • Intermediate Microsoft Excel skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Extensive math skills
  • Problem solving and resolution skills
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Ability to work independently, make decisions, and instruct others
  • Ability to interact with all levels of an organization
  • Ability to read and interpret legal documents

Other Desired Qualifications
  • Bachelor’s degree in Business or related field or equivalent work experience
  • Knowledge of Corporate Trust Services business & products
  • Structured finance experience and familiarity with mortgage securitizations processes
  • Experience with CDO Suite
  • Ability to manage multiple priorities, demonstrate flexibility and implement change
  • Proven leadership skills
  • Works independently and displays a take charge attitude
  • Advanced Microsoft Excel and Access skills

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MD-Columbia: Min: $61,400 Mid: $85,300

Street Address

MD-Columbia: 9062 Old Annapolis Road - Columbia, MD


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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