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||Hershey, PA United States
Group Reservations Manager|
This position is responsible for managing all aspects of the group/convention room reservation process with a high attention to detail.
*Set up each group with accurate notes in both ResortSuite (PMS) and Passkey to begin the booking process. Cross reference reports from Delphi to ensure all details have been communicated.
*Monitor group room block release dates and inventory issues.
*Maximize potential room revenue by following specified selling guidelines.
*Ensure that group reservations, changes and cancellations are handled accurately and in a timely manner.
*Block all suites, special requests and complimentary rooms prior to a groupís arrival on property.
*Communicate with convention services and front office teams to provide accurate and timely information.
*Perform other duties as assigned.
Qualifications & Requirements
*Must be 18 year of age or older
*Minimum three (3) yearsí experience with front office, reservations operation, sales, or convention services
*High school diploma or equivalent
*Previous Hospitality/Tourism industry experience, highly preferred.
*Strong knowledge of room reservations system with Delphi and ResortSuite experience preferred.
*Proven problem solving, communication and organizational skills.
*Outstanding organizational skills and ability to follow through on details and planning.
*Focused on providing a high level of guest service to internal and external customers.
*Ability to resolve problems and work collaboratively with multiple departments.
*Must embody Hershey Entertainment and Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).
Physical Demands & Working Conditions:
*Position is typically scheduled Monday through Friday during standard business hours with occasional weekends and holidays.
*Physical requirements include walking, standing, sitting, finger dexterity and the ability to communicate.
*Applicant must have the ability to provide their own transportation to the various Hershey Entertainment & Resorts venues. Reimbursement for gas and mileage will be accessible while traveling in a personal vehicle.
Nothing in this job description restricts managementís right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Our company is a leader in the entertainment and hospitality industry. Behind our award winning properties are people with one mutual goal to extend the legacy of our founder by helping families and guests create lasting memories in Hershey, The Sweetest Place On Earth.
Hershey Entertainment & Resorts is proud to help fulfill the dream of our founder, Milton S. Hershey, by providing value to The Milton Hershey School, the largest home and school in the world for children in need.