||Sherman Oaks, CA
|| Computers, Software, Customer Service and Call Center, Internet/E-Commerce, Warehousing, Web Technology
Company Name:RalphsPosition Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job FunctionsMeet/exceed productivity standardsAssist in training new e-Commerce team membersLearn and adapt to new and improved processesPerform required opening and closing proceduresInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorMaintain organization and cleanliness of staging areas and equipmentCommunicate any substitutions or exceptions to customers order at time of pick-upScan and bag orders on the go while following all bagging standardsFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockProcess the orders through the point of sale (POS) systemRetrieve each customers order from all staging locations and ensure order accuracy; load order into customers' carsCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerEnsure quality and freshness of all items chosenRead and follow directions given in the note sectionInitiate and complete selection process for customers on-line ordersReceive customers orders from Order Selector according to guidelines; store products in optimal temperature zonesAdhere to local, state, and federal laws, food safety procedures, and company guidelinesMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Minimum Position QualificationsAbility to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction)
Desired Previous Experience/EducationAny experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Jobs at Ralphs: At Ralphs, our people make us who we are. They are more than just our associates, theyâre part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Ralphs is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Ralphs, we invite you to complete an online application today.
Kroger Family of Companies employs nearly half a million associates who serve customers
in 2,782 retail food stores under a variety of local banner names in 35 states.
Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers
and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human
Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities
by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules,
benefits and room for advancement.
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