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Job Title: e-Commerce Clerk
Company Name: Ralphs
Location: Sherman Oaks, CA
Position Type: Part Time
Post Date: 07/12/2020
Expire Date: 09/01/2020
Job Categories: Computers, Software, Customer Service and Call Center, Internet/E-Commerce, Warehousing, Web Technology
Job Description
e-Commerce Clerk

Company Name:Ralphs
Position Type:Employee
FLSA Status:N/A

Position Summary

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Meet/exceed productivity standards
  • Assist in training new e-Commerce team members
  • Learn and adapt to new and improved processes
  • Perform required opening and closing procedures
  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Maintain organization and cleanliness of staging areas and equipment
  • Communicate any substitutions or exceptions to customers order at time of pick-up
  • Scan and bag orders on the go while following all bagging standards
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Process the orders through the point of sale (POS) system
  • Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Ensure quality and freshness of all items chosen
  • Read and follow directions given in the note section
  • Initiate and complete selection process for customers on-line orders
  • Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  • Minimum Position Qualifications

  • Ability to work without supervision
  • Ability to read shelf tags
  • Excellent oral/written communication skills
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Desired Previous Experience/Education

  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  • Education Level:None
    Required Certifications/Licenses:None
    Position Type:Part-Time
    Shift(s):Day; Evening

    Regions:West


    Jobs at Ralphs: At Ralphs, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Ralphs is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Ralphs, we invite you to complete an online application today.

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    Contact Information
    Company Name: Ralphs
    Website:https://jobs.kroger.com/ralphs/job/Sherman-Oaks-e-Commerce-Clerk-CA-91401/658121800/?feedId=309400&utm_source=HBCUConnect&utm_campaign=Kroger_HBCUConnect
    Company Description:
    Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
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