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||Las Vegas, NV United States
|| Information Technology
Desktop Support Admin|
What You Will Do…
Track and manage hardware and software, including asset inventory and licensing.
Develop and maintain standardized desktop and laptop images.
Build and deploy desktops and laptops as required using imaging software.
Effectively utilize work order ticketing system to manage operational tasks.
Provide desktop hardware and software troubleshooting and support
Maintain printers, projectors and other peripheral technology.
Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
Provide specification and procurement of new software and hardware related to desktops and peripherals.
Work with department managers to help make new hardware procurement decisions that intersect with IT equipment.
Provide user assistance and coaching in the best practice use of existing software and hardware.
Develop and maintain a strategy for an efficient and satisfying desktop user experience.
Lead the implementation of new desktop software and major upgrades.
Work closely with Network and System Administrators to address overlapping issues.
Lead and coach Desktop Support Analysts.
Complete quarterly training as defined by supervisor.
Perform other duties as necessary.
Qualifications & Requirements
What You Will Need…
Strong communication skills with the ability to deal with stakeholders at all levels
Collaborative approach and strong relationship building skills
Associates degree in a related field required, Bachelor’s degree preferred.
Five or more years’ experience in a Desktop Support Analyst position.
2 years’ experience leading and supervising a team.
Experience with SCCM preferred.
Proficient in MS Office: Outlook, Word, and Excel.
Must be highly customer focused and service oriented.
Must have good attention to detail and high analytical problem-solving abilities.
IT Service Management tooling experience
Advanced technical support experience with the following technologies:
Active Directory administration
Microsoft Windows OS’s and Office applications (O365)
Apple Hardware and MacOS
OS and application deployment tools and imaging software
Endpoint Management technologies
Infrequent travel may be required at times