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Job Title: Systems Operations Engineer
Company Name: Wells Fargo
Location: Charlotte, NC
Position Type: Full Time
Post Date: 09/19/2020
Expire Date: 11/18/2020
Job Categories: Banking, Computers, Software, Construction, Mining and Trades, Engineering, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Research & Development
Job Description
Systems Operations Engineer
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The Systems Operations Engineer provides basic day to day level technical systems support within an enterprise big data technology (MapR & HortonWorks) organization. Duties are varied and may include one or more of the following:

•Problem Management - Provide permanent problem resolution through identification, remediation and oversight processes. Integrate with Incident Management and conduct proactive analysis and reduce recurrence. Accountable for resolution through the engagement of subject matter experts and execution through enterprise Root Cause Analysis (RCA) and Preventative Action (PA) processes.  Ensure Enterprise goals, Key Performance Indicators and Service Level Agreements (SLA) are met, and group adherence to enterprise policies.
•Application Support - Day to day support of applications not specifically related to incident and or problem management. Includes completion of service requests and manual tasks as needed to deliver application services. Provides information relating to the application and how it functions to users as needed. Identify application risks through monitoring, tuning, mining logs, dashboards, data condition checks.  Accountable for routine activities including but not limited to performance test engagement, and engagement with other IT organizations (middleware, database, OS support) to manage needs.
•Batch Management - Creation and ongoing management of scheduled automated processes aligned to software applications. Ensures that batch streams are well documented and understood including  inputs, outputs, upstream and downstream dependancies are defined. Addresses development of restart instructions and triage plans for batch jobs. Provide oversight to ensure SLAs/OLAs are identified and satisfied.
•BCP Management - Encompasses activities associated with ensuring that applications have out of region recoverability in accordance with stated business requirement. This includes ensuring that IT services can recover and continue after serious incidents occurs. The service also includes the need to provide proactive measures to reduce risk of an event occurring, as well as defines steps to react with forethought and planning in a crisis.
•Capacity Management - Ensure the components and services are pro-actively evaluated to provide predictable and routine availability aligned with business capacity management requirements.  Ensure existing capacity meets current and future needs, while aligning continuous improvement in terms of SLA and lifecycle management scaling via metrics.
•Operational Tooling - The development and execution of automated platform monitoring to ensure the platform is stable, performant, available, and adhering/operating to established SLA's.  Integrate automated monitoring with rich notification tooling to ensure issues are identified and remediated in the most efficient manner.  Use of automated monitoring to learn the trends of the application and to utilize in metrics reporting.
•Incident Management - Provide 24x7 incident triage for all incidents to ensure full service restoration, measured by Enterprise Technology Root Cause & Incident Management (ETRIM) resolution targets. Consult application or other IT teams as required to restore service.  Provide facilitation in partnership with Enterprise Availability Coordination Office (EACO) and communication to application and CIO partners from start to end of incidents and partner with EACO for high severity issues.

Required Qualifications

  • 5+ years of experience working in managed services as demonstrated through work, military, or education
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 5+ years of Big Data experience
  • 5+ years of experience with Big Data or Hadoop tools such as Spark, Hive, Kafka and Map
  • 5+ years of production support or administrative experience with Hadoop tools such as MapR, Hortonworks, Yarn, Spark, and Hive

Desired Qualifications

  • Experience supporting technology at an enterprise-level
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Excellent verbal, written, and interpersonal communication skills

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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