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Job Title: Applications Scientist, Centrifugation
Company Name: Thermo Fisher Scientific
Location: Rochester, NY
Position Type: Full Time
Post Date: 10/23/2020
Expire Date: 12/06/2020
Job Categories: Advertising/Marketing/Public Relations, Customer Service and Call Center, Sales, Science, Research & Development
Job Description
Applications Scientist, Centrifugation

Position Summary:

The Growth, Protection and Separation (GPS) business unit of Thermo Scientific is looking for a self-motivated, customer-oriented Applications Scientist to add to the Centrifuge team. With the goal to achieve unsurpassed customer satisfaction by providing technical support / expertise to both internal/external customers, field-based sales, and internal team members (customer service, product management, regulatory affairs, R&D) on centrifugal separation. The ability to engage and interact with customers, deliver impactful presentations and evaluate customer applications and recommend proper solutions to meet their protocol needs are essential.

Key Responsibilities:

  • Support commercial teams around the globe via direct customer interactions/presentations, leading webinars, problem-solving customer issues
  • Establish Thermo Fisher as thought leader by delivering engaging presentations to individual customers or webinars to multiple customers on key industry topics
  • Performance of application tests to support customer requests and problem solving with our products at customer sites / labs.
  • Help in resolving customer complaints about the company and/or products provides feedback to management, quality and engineering regarding customer issues.
  • Market surveillance on new trends in centrifugation applications and corresponding consumables and accessories.
  • Support product management in the creation of Marketing Specification for new products
  • Development and communication of product collateral (Smart Notes, Application Briefs, Articles, etc)
  • Application Trainer for customer service, international teams and Distribution salespeople on new products and use of current products to achieve optimal separation

Mandatory Requirements:

  • Master’s degree in Chemistry, Biology, Biochemistry experience
  • PhD preferred
  • Ability to make appropriate independent decisions, based on individual situation, within company and departmental guidelines
  • Strong organizational and time management skills
  • Exceptional communication skills (written and verbal)

Desired Requirements:

  • Demonstrate aptitude and ability to gain knowledge and mastery of product lines.
  • Possess analytical, problem-solving and decision-making skills to provide effective solutions to customers, based on their needs.
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Contact Information
Company Name: Thermo Fisher Scientific
Company Description:
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