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Job Title: HR Systems Production Support Analyst
Company Name: Wells Fargo
Location: Minneapolis, MN
Position Type: Full Time
Post Date: 10/30/2020
Expire Date: 12/31/2020
Job Categories: Banking, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Human Resources, Information Technology, Insurance, Law Enforcement, and Security, Military
Job Description
HR Systems Production Support Analyst
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

HR Systems & Information Technology (HRIT) provides technology support for team member focused applications and processes, including payroll, benefits, learning and recruiting.  As HR at Wells Fargo moves to the cloud, this role will take on application support responsibilities for Wells Fargo's core Human Resources systems, including future-state Workday and legacy PeopleSoft Human Capital Management systems. 

We are seeking a HR Systems Production Support Analyst (Tech Bus Systems Associate) to join the HRIT Service Delivery & Recovery group within Enterprise Functions Technology group, to support a variety of system applications that are used by Wells Fargo's 270,000+ Team Members, 84 lines of business, and over 1 million external job seekers. 

Responsibilities include:

  • Provide support and troubleshooting for highly complex technical issues for various HR Systems applications by working with the team members and technical partners to effectively troubleshoot, investigate, analyze and identify support issues and root cause.
  • Act as a liaison between business and technical resources to effectively provide application support. 
  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems.
  • Identify gaps in current technology process and recommends changes to assure SLAs can be supported.
  • Troubleshoot software issues and coordinate resolution with users, app teams, and internal service groups. 
  • Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas.
  • Utilize end user metrics and ticketing system data to analyze trends and advocate for change to improve high impact business processes.
  • Build a network with various technology teams for two-way communication.  
  • Act as a technical analyst between business and technical resources to translate highly technical scenario into business terminology and business terminology and process to the technology team.
  • Identify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.
  • Provide guidance to less experienced analysts.
  • Lead/facilitate high severity application production issues through resolution.
  • Responsible for accurate and timely communication of production issues.
  • Applies deep knowledge of data accuracy, corporate policies and data security to any aspects of the project.
  • May interact with vendors and external industry participants.

Required Qualifications

  • 5+ years of business systems analysis experience, business systems design experience or a combination of both demonstrated through work, military, or education
  • 2+ years of Workday experience
  • 2+ years of process design or improvement experience
  • 1+ year of experience with SAS or SQL, or other data management, reporting and query tools
  • 4+ years of application production support experience
  • 4+ years of technical troubleshooting experience

Desired Qualifications

  • Knowledge and understanding of operation work flows/processes
  • Knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
  • A BS/BA degree or higher in science or technology
  • Experience working in a large enterprise environment
  • Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of ETL (Extract, Transform, Load) Programming
  • Knowledge and understanding of Informatica
  • Knowledge and understanding of report creation: ad hoc reports in an operational environment
  • 1+ year of Mainframe experience

Other Desired Qualifications
  • 2+ years of experience with leading/facilitating high severity application production issues.
  • Exposure to Wells Fargo PAC2000 and/or Service Now - WF's ticketing systems
  • Experience with SQL scripting including knowledge of relational databases.
  • Experience with Workday, PeopleSoft HCM and/or knowledge of Human Resource data and terminology.
  • Experience with PC/LAN related hardware, software, operating systems and network problems.
  • Experience with CA7 scheduling

Job Expectations

  • Willingness to work on-site at stated location on the job opening
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Ability to work additional hours as needed

Street Address

MN-Minneapolis: 550 South 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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