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||Remote, US United States
|| Information Technology
Project Manager (Corporate IT)|
We are currently looking for a self-starter to join our Architecture & Portfolio Management Team who is a quick study and versatile enough to drive complex technical projects. This team provides program and project management excellence to prioritize, plan, and execute across SaaS, public cloud, and IT infrastructure projects, including 3rd party applications platforms. This role is focused on Five9ís business systems and infrastructure.
The successful candidate will report to the Senior Director of Architecture & Portfolio Management and will lead projects focused around business processes such as quote to cash and procure to pay, compliance and governance, improving customer experience, cost management, improving operational efficiency, and growth. This role will also help develop program and portfolio management best practices standards and processes.
You will need to be a team player with the right combination of project management, technical, and interpersonal skills. You will also leverage your superior negotiation skills and influence to work with all levels of management and their teams to keep projects on track from initiation to closing.
Qualifications & Requirements
7-10 years of enterprise program or project management experience
Experience presenting to C-level executives
Experience managing initiatives involving design and implementation of strategic IT SaaS and in-house applications
Familiarity with data center operations and public cloud, including infrastructure, database, networking, telephony, voice, and information security
Self-motivated, energetic, excellent interpersonal, organizational, negotiation and conflict-resolution skills
Proven leadership and decision-making skills
Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner at all levels of the organization
Able to understand and be involved in the technical details in order to successfully gather and understand complex requirements and drive projects to completion
Strong problem-solving and analytical skills
High degree of flexibility, independence, initiative, and detail orientation
B.S. in Business or Engineering discipline preferred
PMP and/or Scrum master certification a plus
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.