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Job Title: Business System Analyst - Contractor
Company Name: Five9
Location: Remote, US United States
Position Type: Contract
Post Date: 12/05/2020
Expire Date: 02/05/2021
Job Categories: Information Technology
Job Description
Business System Analyst - Contractor
The Architecture and Portfolio Management Office, reporting the VP, IT, provides business technology leadership, business architecture and strategic planning, and program and project management excellence; focused on Five9ís corporate business systems and infrastructure. We are currently looking for a self-starter to join our team in the Business System Analyst role.

As a Business Systems Analyst, you will be responsible for ensuring business and technology requirements are appropriately defined, documented and agreed upon by collaborating with users, internal teams and vendors. You will be responsible for leading discussions, preparing requirements, specifications, business process flows and providing recommendations based on your professional experience and understanding of industry best practices, and company policies and procedures.

The successful candidate will report to the Senior Director of Architecture & Portfolio Management and is responsible for facilitating business process optimization and documented business and technology requirements that are detailed, high quality and agreed upon by collaborating with our business partners, internal teams and vendors. You will be responsible for leading discussions, preparing use cases, requirements, specifications, business process flows and providing recommendations based on your professional experience and understanding of industry best practices, and company policies and procedures.
Qualifications & Requirements
Minimum 5 yearsí professional experience or equivalent education in identifying, analyzing, and documenting use cases and requirements; analyzing application features and functions to assess scope and impact of business needs; conducting workflow, process diagrams and gap analysis; writing specifications for conversion or interface programs
Ability to work with all levels of users across an organization with little or no instruction on day-to-day activities
Proven communication, analytical, and problem-solving skills.
Demonstrated technical aptitude with technical data analysis, functional design, modeling, system development processes, and system testing
Knowledge and understanding of frameworks and best practices such as ITIL, COBIT and ISO 27001
Six Sigma training or project experience a plus
Proficient in the use of the MS Office suite of products with an emphasis on Visio and Excel
Bachelorís degree in Computer Science or related area preferred
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Contact Information
Company Name: Five9
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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