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Job Title: Customer Success Account Manager
Company Name: Microsoft
Location: Various, US United States
Position Type: Full Time
Post Date: 01/18/2021
Expire Date: 03/18/2021
Job Categories: Computers, Software
Job Description
Customer Success Account Manager
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture embraces a growth mindset, a theme of inspiring excellence, and a passion for encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that affect billions of lives around the world. You can help us achieve our mission. Customer Success: Microsoft aspires to assist our customers achieve their digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help our customers successfully realize their business outcomes Microsoft's Global Account Management Delivery (GAMD) is a fast-paced, growing global organization that focuses on scalable deliveries and cloud consumption with Small-Medium Enterprise Commercial, State Local Government, Education, and Non-profit customers. We are customer-obsessed As a Customer Success Account Manager; you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships. Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Responsibilities
Experience: 2-3 years of success in technical engagement management and program management is essential. Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.
Leadership: This role requires effective communication and collaboration skills, strong executive presence and confidence in varying levels of customer situations. The CSAM should demonstrate leadership when collaborating with multiple teams and critical stakeholders when delivering complex customer success solutions.
Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. The ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers is critical to achieving results.
Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management) is important for success in this role.
Technical: Knowledge of/Experience with Cloud and hybrid infrastructures and migrations, and knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
Education
Bachelor's degree or equivalent work experience.

Technologies:
Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, but a passion for technology is a requirement.

Travel required
10-30%

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Contact Information
Company Name: Microsoft
Website:https://hbcuconnect.com/resumes/?cid=125&src=job_listing&job_id=19985663
Company Description:
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture embraces a growth mindset, a theme of inspiring excellence, and a passion for encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that affect billions of lives around the world. You can help us achieve our mission. Customer Success: Microsoft aspires to assist our customers achieve their digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help our customers successfully realize their business outcomes Microsoft's Global Account Management Delivery (GAMD) is a fast-paced, growing global organization that focuses on scalable deliveries and cloud consumption with Small-Medium Enterprise Commercial, State Local Government, Education, and Non-profit customers. We are customer-obsessed As a Customer Success Account Manager; you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships. Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
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