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||Remote in US, NY United States
Customer Service and Sales Associate, Subscription (Remote in US)|
Customer Service & Sales Associate, Subscriptions - Skift
Skift is the largest business information and media company in the global travel industry providing news, information, data, and services to all sectors of the world’s largest industry. We are hiring a Customer Service & Sales Associate for Skift Subscriptions, our premium daily news, research and other premium media and information products serving the travel industry. The position is remote from anywhere in the United States.
The ideal candidate is an entry level sales professional, who values the unique opportunity to make a significant impact on growing the subscription business at Skift. You will take on the dual role as both an individual revenue contributor and customer service associate. Primary responsibilities include managing subscription renewals, responding to customer inquiries, and identifying opportunities for account growth.
We are seeking a motivated salesperson who has exceptional customer experience skills and who will thrive in our high-volume, fast-paced sales organization. Must have excellent verbal and written communication skills, detail orientation, and a passionate ambassador for the brand.
Some of What You’ll Do
Provide excellent customer service to Skift subscribers and potential subscribers
Support the Subscription Sales executives with sales, contracts, and prospecting
Responsible for individual and small group renewals for Skift Research and Skift Pro
Meet and exceed individual sales goals
Collaborate with team on sales and renewal strategies and engagement practices
Maintain CRM (Hubspot) ensuring subscriber information is up to date
An Equal Opportunity Employer, Skift celebrates diversity and is committed to creating an inclusive environment for all employees. Our goal for our team and our culture is to reflect the diversity of travelers around the globe.We welcome applicants from all life experiences and encourage members of traditionally underrepresented backgrounds to apply, including people of color, women, people with disabilities and LGBTQ+ people.
Qualifications & Requirements
1-2 years customer service experience, preferably in information sales
Excellent verbal and written communication and presentation skills
Proficient in Hubspot or similar CRM
Email communication experience a plus
Bachelor’s Degree or equivalent experience in sales, marketing, communications, business a plus
|Contact Name:||Pam Firestone|
Skift deciphers and defines trends for global CEOs and CMOs across travel, dining, and wellness sectors through a combination of news, research, conferences, and marketing services. Our Core Values:
Always come up with new ways & perspectives of looking at the world
Humane, always default to making professional + personal lives of our team better
Diverse, in all its glorious manifestations: we want to look like the world of travelers
Accessible, as a culture to our team and as a brand to outsiders
Always, always doing our own thing, without fear