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||Medley, FL United States
|| Customer Service and Call Center
Sr. Advisor, Student Financial Assistance and Employment|
The Enrollment Management Department has an exciting opportunity for a full-time Sr. Advisor, Student Financial Assistance and Employment to work in Coral Gables, FL.
The Senior Advisor, Student Financial Assistance and Employment cou
nsels and provides students with student employment information to prospective and currently enrolled students and their families. May develop special projects and recommendations. Uses professional judgment to solve financial aid problems.
Primary Duties and Responsibilities:
Advises and counsels students, parents, and/or prospective students in person, via phone, and email with regard to all areas related to student employment.
Assist with student employment orientations
Support both on and off-campus employment administrative functions
Approving and/or adding jobs to WorkDay or compensation changes
Troubleshooting issues related to student employment or pay
WorkDay prehire record creation
Student position changes or terminations
Approvals in JobX
Assist with I-9 completion
Determination of eligibility for various work progr
Serves as liaison with other related university offices or departments.
Assist with financial aid related needs particularly during peak processing and service seasons
Other duties as assigned.
Three (3) years of relevant work experience in customer service. Experience in a financial aid or financial analyst capacity is highly preferred. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills, and Abilities:
Analyzes data to effectively problem solve issues related to hiring, pay or record changes
Experience in a high traffic service environment
Experience related to financial aid or student employment is highly preferred.
Strong written and verbal communication skills is required.r />
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