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Job Title: Master Scheduler (The Miami Project)
Location: Miami, FL United States
Position Type: Full Time
Post Date: 10/20/2021
Expire Date: 12/20/2021
Job Categories: Administrative and Support Services
Job Description
Master Scheduler (The Miami Project)
The Miami Project To Cure Paralysis is currently seeking a Master Scheduler. The Master Scheduler creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in depth knowledge of operational and patient flow for all managed specialties and optimize access to care.

Builds and manages provider schedule templates.
Manages scheduling application set up, including creating, updating and removing templates as needed.
Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
Develops and monitors reports on patient volumes, providing metrics to the department leadership in order to support decision-making.
Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
Communicates any issues to management and actively participates in any corrective activities.
Adheres to University and unit-level policies and procedures and safeguards University assets.


High School diploma or equivalent


Minimum 3 years of relevant experience
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