Field Service Engineer|
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, youll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
This position is field-based in the Greater Orlando area and assigned region. The role requires in-person customer interaction at customer location(s).
The Field Service Engineer will be a clear advocate for the customer and a steward for the company! This position will provide service and support to Palls existing customer base. The Engineer also supports sales growth, service growth, and customer fulfillment. Field Service Engineers are also responsible for the repair, installation, maintenance, and calibration of Pall Corporation equipment at customer sites.
What You'll Do
Call Set-up and Closure FSEs are accountable for accurately adding Service Calls into Palls Service Management System (SMS). Scheduling visits and closing service calls at the time of completion. These actions drive efficient customer invoicing, relieve inventories of parts used, and ultimately contribute to our objective of accurate reporting for business management purposes.
Excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues. Takes charge of customer issues and services as the primary customer contact for issue resolution. Understands customer perception and the associated business impacts. Is commercially capable of resolving customer issues in a rapid fashion
Handling critical issues - ability to identify, own and supervise any issues with an account, according to call procedure, to reach a resolution.
Excellent sales ability is measured by the attainment of revenue goals by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing, and supporting sales initiatives through lead generation.
Achieve annual revenue target with anticipated year-over-year growth targets set at beginning of each calendar year.
Able to accurately price and position service offerings and agreements on both existing and new equipment, taking into account typical costs to actively handle profit margin.
Sales Support: Value Selling - make valuable contributions to our service offerings. An FSE must have the ability to handle a customer account in its entirety. When accessing an account, determine where we can add more value by offering other services (i.e. rental units, consumables, additional or new equipment leads, service on other instruments, etc.
Who You Are
- Bachelors Degree (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3 + years of prior field service experience in related field
- Experience in at least one of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory, and application
- Able to travel at least 50%-80% of the time
- Special Physical Requirements: Able to lift, carry, push, and pull up to 50 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Must have and maintain a valid Driver's License.
When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation.
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