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||University of Tennessee
||Knoxville, TN United States
Processing Specialist - University Registrar|
The Office of the University Registrar at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Processing Specialist position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.
The University and Region
UTK is the stateís flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a dayís drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.
The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
Hybrid/remote work schedule with in-person component.
Provides outstanding customer service and guidance to students, faculty, and staff under the established practices and policies and the direction of the supervisor. Considerable judgment is used to solve problems. This position provides support to students, faculty, and staff in the areas of student record maintenance, attendance completion, and grade entry. Informs academic and non-academic departments regarding policies, procedures, and deadlines each term. Performs maintenance and updates to prepare and make available each termís timetable for departmental editing. This position is the front-line receptionist and answers the Registrarís incoming telephone lines and directs calls as needed. Researches and responds inquiries from students and general public using Team Dynamics. Gathers data to assist with review of policies and procedures related to student academic records. Leads regular team training sessions to share expertise in specialized areas. This position will be cross-trained in all areas under the Registrar Operations to allow for peak processing support in the various area of the Registrarís Office and may be assigned other related duties.
Qualifications & Requirements
Required Education and Experience:
High school diploma or GED
2 to 3 years clerical/office experience.
Preferred Education and Experience:
Experience in a college or university student services office setting.
Required Knowledge, Skills, and Abilities:
Superior customer service and time management skills, and the ability to handle multiple tasks; organizational skills; computer skills including but not limited to Microsoft Word, Excel, Power Point, and Outlook.
Strong communication skills including listening, speaking, and writing.
Problem solving and organizational skills and ability to pay attention to detail.
Ability to be dependable, punctual, and a team player.
Ability to learn new software and processes.
Preferred Knowledge, Skills, and Abilities:
Knowledge of enrollment management practices, including Registrar, Student Services, and higher education industry as whole.
For full consideration, applicants must submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.
University of Tennessee|
UT is the stateís flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics.
EEO/AA Statement /Non-Discrimination Statement
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.