Job Title: International Assignment Consultant III - Remote
Company Name:
Anywhere Real Estate, Inc.
Location:
Danbury, CT
Position Type:
Full Time
Post Date:
04/17/2024
Expire Date:
06/16/2024
Job Categories:
Administrative and Support Services, Computers, Software, Customer Service and Call Center, Internet/E-Commerce, Law Enforcement, and Security, Real Estate, Counseling, Web Technology
Job Description
International Assignment Consultant III - Remote
PRIMARY FUNCTION
The IAC3/ Expatriate Assignment Consultant serves as the navigator and owner of the relocation process for his/her international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client’s relocation policy/program, delivering expatriate compensation services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.
MAJOR DUTIES AND RESPONSIBILITIES
Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
Coordinate and manage the delivery of Cartus core products and services to assigned customers according to prescribed and client standards; manage vendors as dictated by client policy.
Counsel assignees as to the best utilization on international assignment program benefits
Demonstrate knowledge of Cartus products and services in all interactions with client and customer
Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery) ; partner closely with Client Compensation team to insure seamless service delivery
Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Client Compensation team) on schedule
Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
Ensure data integrity in all Cartus and Client systems
Maintain compliance with Cartus corporate polices, programs, and standards
Other duties as assigned; training, special projects, etc.
CRITICAL DIMENSIONS
Customer Advocacy
Strategic Thinking – strong Judgment/Decision Making skills
Teamwork
Excellent verbal and written Communication Skills
Flexibility
Attention to Detail
Planning/Organizing
Interpersonal/Influencing
Ability to Multitask
Ability to work in high stress environment
Cultural Awareness
Computer Literacy
QUALIFICATIONS/SELECTION CRITERIA
Bachelor’s degree or equivalent work experience required
Minimum of 5 years related business experience in the customer service or relocation field required
Experience working onsite at a client location a plus
Bilingual English/Spanish, Portuguese a plus.
Personal/professional expatriate experience a plus
Expatriate/assignment compensation administration and tax experience required
Strong, demonstrated, well-developed customer service skills
Demonstrated analytical and process skills are a minimum requirement
High level of accuracy and process orientation required
Proven experience at project management and portfolio management required
Computer proficiency in MS Office required
Spanish Speaking Preferred
Remote working requires 50 MB download and 7 MB upload internet speed.
