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Job Title: Sr. Customer Service Representative
Location: Miami, FL United States
Position Type: Full Time
Post Date: 08/06/2022
Expire Date: 10/06/2022
Job Categories: Healthcare, Other
Job Description
Sr. Customer Service Representative
The Department of Patient Access has an exciting opportunity for a Sr. Customer Service Representative to work on the UHealth Campus. The Sr. Customer Service Representative provides general information about services at UM/Sylvester, prevention and management to the general public, patients and health professionals via the telephone and in person. Provides support to UM/Sylvester departments for personnel paging services, information purposes, inquires and problem resolutions. Provides support to the Marketing and confirming participants in community service activities.
Provide general information about services at UM/Sylvester, and prevention and management to the general public, patients and health professionals via the telephone and in person.
Provide support to UM/Sylvester Patient Relations and other UM/Sylvester departments for information purposes, inquires and problem resolutions.
Provide support to the Marketing Department for special service campaigns. Enrolling and confirming participants in community service activities.
Provide liaison assistance, advocating patient rights to assure and facilitate the ease of patient flow throughout the medical process. Identify breakdowns in service, monitor issues of concerns for trends. Provide complimentary parking validations and meal tickets, when breakdowns in service occur.
Provide a timely response to internet inquiries.
Provide efficient and accurate responses to general requests. Upon request provide the TYY Telephone for the Hearing Impaired to department, divisions throughout the hospital.
Assure ease of patient flow through medical care process. Respond to inquires in a professional, accurate and timely manner.
Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone, mail, or in person. Providing escort assistance and directions to patients, visitors, faculty and staff at UMHC throughout UM/Sylvester.
Maintain direct communication with manager or designee, co-workers and customers. Understands and accepts directives from the manager of designee as it relates to and regarding job knowledge, expected performance and changes in job duties, Maintains a clear understanding of guidelines and Policies and Procedures. Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job. Management reserves the right to revise duties as needed.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


High School Diploma.
Three (3) years relevant experience in a medical office or hospital preferred or proven performance.
Excellent customer service skills are required.
Strong written and oral communication skills.
Knowledge of medical terminology is preferred.
Able to handle multiple tasks simultaneously.
Bilingual (preferred)
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