Audio Visual Technician

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Job Title: Audio Visual Technician

Location:	Remote, US United States
Position Type:	Full Time
Post Date:	04/17/2024
Expire Date:	06/16/2024
Job Categories:	Engineering

Job Description

Audio Visual Technician
Reporting to the AV Team Lead, the AV Engineer’s role is to operate, support and maintain in-house audio-visual equipment in auditoriums, conference rooms and offices. Provide technical support and guidance to AV tech and be the escalation point. Our team's goal is to help our colleagues maximize their ability to collaborate and communicate through the effective use of technology.

How You Will Make An Impact:

Monitor the health status of all conference rooms globally
Track global AV Assets and help establish refresh cycles
Maintain Zoom admin for daily operations and deployments
Participate in regular weekly meetings to discuss upcoming events and their requirements
Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
Support planning and execution of events from large events to small user groups
Diagnose and troubleshoot audio and video equipment issues
Intake customer service request and manage them to completion
Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events
Support planning and execution of events of various sizes

Qualifications & Requirements

4+ years of relevant working experience in AV/VC engineering
Strong understanding of Zoom and Zoom Room features and capabilities
Proven experience with troubleshooting industry standard devices such as Crestron, Extron Biamp and Clearone, DTEN, and Neat
Comfortable with basic Mac OSX and Windows configuration as it relates to conference platforms such as Zoom, MS Teams, Meet.
Excellent critical thinking, problem solving and troubleshooting skills with the ability to provide advanced troubleshooting on any device
Strong verbal and written communication skills
Demonstrated success in event coordination and project coordination
Time management and ability to work under pressure with a high sense of urgency
Passionate about the job and tasks at hand and be self-motivated and energetic
Excellent understanding of signal flow in both audio and video installations

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