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||Miami, FL United States
|| Healthcare, Practitioner and Technician
Supervisor, Patient Access|
The Department of Patient Access has an exciting opportunity for a Full-Time Supervisor, Patient Access to work on the UHealth Campus. The Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the departmentís goals and objectives.
Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
Ensures that staff members adhere to all established policies and procedures.
Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
Communicates any patient flow issues to appropriate managing staff.
Verifies patient demographic and insurance information, and edits information as necessary.
Explains consent for treatment, financial liability, and HIPPA to patients.
Initiates performance management processes to address on-going performance issues.
Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
High School diploma or equivalent
Minimum 4 years of relevant experience
Ability to maintain effective interpersonal relationships.
Commitment to the Universityís core values.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education, experience and/or certifications may be considered.
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