Field Service Engineer
For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, were driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success. Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight. Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. We currently offer the following position in our office in Boston, MA which will be fully remote. FIELD SERVICE ENGINEER Come join a fantastic team! You will be a part of the Field Service Team and Technical Customer Support Department and report to the Regional Service Manager. In this role, you will be responsible for visiting customers (primarily universities and hospitals) for preventive maintenance actions, fault analysis, troubleshooting, upgrades, installation, maintenance, and repair to achieve optimum customer care delivering professional service with effective working practices. If you thrive in a multifunctional, role and want to help build a world-class field service teamread on. YOUR RESPONSIBILITIES Support Sales Representatives in activities such as installations and demo/exhibitions Collaborate closely with the Service Team to ensure all customers in the region are provided professional after-sales service, including exchanging valuable information resulting from customer contacts to increase customer happiness and sales Cooperate closely with Customer Care to ensure smooth and fast processes that lead to delighted customers
YOUR PROFILE Associates degree preferred with 3+ years experience or 4+ years of relevant experience and/or vocational training with a technical or engineering background or relevant military experience Electrical and mechanical troubleshooting experience Ability to travel up to 70%
WHAT WE OFFER At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide. GET MORE INSIGHT Learn more about what we do and who we are by watching our company video We Are Leica: https://www.youtube.com/watch?v=1zHmalqMXN4 Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online - we are looking forward to your application! When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
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