This role entails a wide range of responsibilities aimed at providing high-quality support to customers. Responsibilities may evolve or shift according to the department and business needs.

• Communicate effectively with customers via phone, email (using a ticketing system), and outbound calls/emails, ensuring all support needs are addressed in a timely manner.
• Accurately record all interactions in company systems to ensure proper follow-up and resolution of issues.
• Maintain and update electronic documentation, including client files, paperwork, and various reports.
• Collaborate with other team members to ensure smooth coordination of tasks, clear communication, and timely escalation of complex issues.
• Stay current with various software and systems, including Microsoft Office 365, Google Chrome and others.
• Provide exceptional customer service consistently in a fast-paced, evolving work environment.

Required Skills and Experience:

To be considered for this position, candidates must meet the following qualifications. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• At least 2 years of experience in a Customer Support or Account offering excellent customer service through phone and email interactions.
• Proven success in meeting or exceeding customer service performance targets.
• Strong ability to absorb and apply training, along with detailed note-taking for effective job implementation.
• Proficiency in Microsoft Office and Google Suite, with a willingness to learn new tools.
• Excellent written and verbal communication skills.
• A flexible, positive, and customer-focused attitude.
• Skilled problem-solving abilities and a collaborative, team-oriented approach to customer support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.