Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

This is a full-time position. The Workers’ Compensation Claims Assistant is an entry level position primarily responsible for reviewing and processing of medical bills and the intake of new claims. This is a client facing position which requires excellent communicative and collaborative skills. Knowledge of the workers’ compensation rules regulations, laws, and procedures are not a pre-requisite for employment.

This is a full-time role with a hybrid schedule based in our NYC or Albany, NY office. You’ll be required to work onsite at least two days per week, with the remaining days remote. In-office time is essential for fostering collaboration, receiving immediate feedback, and building strong team relationships—all of which support your professional growth and success.

Essential Duties and Responsibilities:

• Open new work-related incidents and claims in the claims administrative system
• Communicate with Claims Adjusters regarding new and existing claims
• Process First and Subsequent Report of Injury forms based on claim information
• Review and process invoices from medical providers & vendors
• Process state denial forms with the Worker’s Compensation Board (WCB) & providers
• Attach Explanation of Review (EORs) for weekly provider check prints
• Processing and mailing checks with attachments to injured workers, medical providers, and vendors
• Support and collaborate with existing claims team
• To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.
• When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift

Knowledge, Skills and/or Abilities:

• Intermediate/advanced skills in Microsoft Excel
• Working knowledge of remainder of Microsoft Office Suite and Adobe Acrobat
• Excellent written and verbal communications skills
• Self-Starter with Ability to multitask, follow-up, and work within multiple deadlines
• Must be able to learn and work within a team structure
• Must be able to learn and work with multiple web-based programs or systems

Education and/or Experience:

• Must have high school diploma or equivalency
• 1-2 years of client-facing or customer service experience is required
• 1 year of previous experience in worker’s compensation billing is preferred

Certificates, Licenses, Registration:

• None

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 – $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.