Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the states busiest emergency departments, as well as a team of experts who care for our community and one another.The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and were home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Marylands health.Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

Shift Schedule: 2:00 pm - 10:30 pm and includes every other weekend.

Location: Baltimore Washington Medical Center

General Summary:

Serves as Telephone Assistant in the Telecommunications Department and as such is responsible for providing direct customer service to physicians and BWMC in-patient and out-patients with knowledge of practices used in the operation of the telephone switchboard. Employees in this classification may be assigned to day, evening, night or rotating shifts, which include weekends, and holidays. Employee may be subject to call-in.

Mission

The mission of Baltimore Washington Medical Center is to provide the highest quality healthcare services to the communities we serve.

Reporting Relationships

This position reports directly to the Supervisor of Telecommunications.

Qualifications

This position is required to type at least 35 wpm and have strong oral communication skills.

Education/Training

• Minimum: High school degree or equivalent

Abilities

• Knowledge of correct business English skills is essential.
• Needs strong organizational skills and the ability to work without extensive supervision

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:$17.00 - $22.47

Other Compensation (if applicable): Shift Differentials

Review the 2025-2026 UMMS Benefits Guide

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