Job Summary

The Revenue Cycle Manager is responsible for overseeing the accuracy and efficiency of the coding process, ensuring compliance with all relevant standards and regulations. This role involves developing and implementing policies to enhance coding operations, maintaining a quality management program, and providing leadership for coding compliance, training, and education initiatives.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Assist the Director of OP Facility/Professional Coding and the Manager of Coding Compliance & Education in the development, implementation and assessment of long range and short-term goals for the Coding Unit.
• Provide leadership representation on institutional committees as it relates to assigned units.
• Identify and address change management issues related to the evolution of the Revenue Cycle environment.
• Oversee the capture and analysis of data regarding operational performance. 
• Conduct regular staff meetings for a home-based workforce.
• Assess assigned operations and implement changes to work processes as needed. 
• Actively participates in the evaluation, selection, and maintaining of information systems supporting coding.
• Collaborate with clinical, administrative, and IT partners to resolve technical and process issues related to MiChart and Computer Assisted Coding installation & upgrades and business workflows to ensure compliant and timely coding and billing.
• Provide leadership for process improvement and redesign to improve customer satisfaction, reduce costs, and/or meet departmental and institutional goals and objectives.
• Partner in developing strategy to address high-risk coding practices, recommendations for corrective action plans or process improvements and creates policies, procedures, and internal controls which reinforce the highest level of standard of coding quality goals and outcomes.
• Monitor daily AR progress and implement necessary changes.
• Track and report coder productivity, collecting relevant data.
• Coach staff on coding standards for quality and efficiency.
• Plan, schedule, and distribute unit work tasks, ensuring adequate staffing.
• Prepare ad hoc reports on delinquent accounts.
• Approve timesheets and Paid Time Off requests.
• Oversee and validate invoices for contract coding agency staff.
• Revise operational processes, policies, and procedures as needed.
• Perform customer acceptance testing for EPIC/MiChart upgrades.
• Coordinate educational programs on system upgrades for coders.
• Collaborate on training materials and support coding quality initiatives.
• Foster professional relationships within the organization.
• Provide excellent customer service to staff and clinicians.
• Design requirements and metrics for analyzing health information and coding statistics.

Required Qualifications*

• Bachelors degree in business or an equivalent combination of education and experience, Health Information Management or other healthcare-related degree.
• Certified Professional Coder (CPC), or Certified Outpatient Coder (COC), or Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA), or Certified Coding Specialist (CCS/CCS-P) credential, or related experience in health information or coding management. 
• In-depth knowledge of ICD-10 and CPT coding principles. 
• Strong customer service skills and understanding of health information usage.
• Demonstrated leadership, analytical, and organizational skills. 
• Experience in managing staff and implementing process improvements.
• Proficiency in Microsoft Office and computer systems. 

Desired Qualifications*

• Masters degree or equivalent experience. 
• Extensive knowledge of CPT and ICD10-CM Professional Guidelines, federal, state, and payer-specific regulations and policies pertaining to documentation, coding, and billing.
• Familiarity with healthcare regulations, such as HIPAA, and billing rules.
• Exceptional ability to work independently, lead, manage, and mentor staff through complex work redesign efforts in a remote setting.
• Logical, analytical, and organized with the ability to reprioritize quickly and efficiently.
• Knowledge and understanding of third-party payer, regulatory and accreditation requirements.
• Excellent collaboration, meeting facilitation, presentation, and communication skills with demonstrated customer focus to identify, meet, and evaluate customer expectations. 
• Exceptional analytical and problem-solving ability, organizational skills, and attention to detail.
• Ability to work in a fast-paced environment under multiple pressures and deadlines
• Experience with Epic EHR, 3M Computer Assisted Coding, SharePoint, Microsoft Office software.
• Knowledge of University and departmental policies and procedures

Modes of Work

Hybrid - the work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.