Help Desk Technician

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Responds to internal and external IT Service Requests for IT services
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database, and maintains history records and related documentation
Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility

WHAT YOULL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science
Required Experience: 3+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Communication and Ability to follow oral and written directions
Location: On-Site in Annapolis Junction, MD
US Citizenship Required

Required: IAT Level 1 certificate is required within 6 months of start date
Shift: Saturday - Tuesday 6am-4pm

This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

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