Contributes to the completion of specific programs and projects

Develops technical solutions to a wide range of difficult problems

Provides installation of and troubleshooting support for systems applications and related peripheral hardware

Deploys all new hardware, software, and the upgrade of existing installations

Prepares and maintains all documentation for processes and procedures related to computer systems and operations

Provides incident response and performs complex customer support tasks

May serve as a team or task lead

May coach and provide guidance to less-experienced professionals

EDUCATION AND EXPERIENCE: AA/AS, 8+ years of experience

Travel - Up to 25%

Two certifications are required for the program:

1. Security+ CE

2. PWS 9.1