Triage Agent

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Job Title: Triage Agent

Company Name:	Best Buy
Location:	Spanaway, WA
Position Type:	Full Time
Post Date:	05/04/2026
Expire Date:	07/10/2026
Job Categories:	Customer Service and Call Center, Logistics

Job Description

Triage Agent

The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.
Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
Completes basic parts replacements.
Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.

Basic Qualifications

Able to stand and sit for long periods of time
Able to lift weight up to 50 pounds with or without accommodation
Able to work in a non-climate-controlled environment

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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